Our Buying Policy
In our quest for the highest quality we source our raw materials from only the very best companies. We aim to build strong relationships with our suppliers so that we can be confident in their quality, to maintain our high standards. We unashamedly buy British wherever possible. . For us, and for our customers, we look for quality above cost. After all, the purchase of a Salamander stove is an excellent long-term investment and will be the focus of your home for many years to come, long after the memory of what you paid for it has gone.
Our Commitment to Service
As a privately owned, family company service is of utmost importance to us. We strive to ensure that all our customers receive the information and service they deserve.
We have a dedicated customer support team who are able to answer your questions both before you purchase your Salamander stove and after it is installed. In addition to the office based team we have qualified technical sales managers covering all parts of the UK and Ireland. This means that help is always available whether at the design stage or later on.
It has long been our aim that not one of our customers will go cold, for the want of a spare part, any longer than is absolutely necessary. All spares are normally dispatched within 48 hours and we offer a next day delivery service if required to ensure that in the rare event of a problem, your Salamander stove is back in action. We are proud of our service and our customers agree.
Our Environmental Policy
we operate a policy of caring for the environment in all aspects of the business; from the products we design, to the way we package them, to the way we transport them, to the way we deal with disposal of waste products, to the vehicles we use, to our choice of raw materials and, as we have already said, from where we choose to buy them. These are just some of the ways we choose to make what we do as environmentally friendly as possible. At the heart of the design of the products that we make, is the attempt to achieve high efficiencies, so that they will consume less of the earth’s resources in heating your home. An example of this is our woodburning stoves that use one of the few fuels that are renewable within our own lifespan, thus conserving other fuels that are diminishing over the years.
For our full Quality and Environmental policy please click here.
We hope this gives you a sense of who we are as a company, the rest of the web site will tell you about our products and how to contact us. Our aim is that by combining high quality products together with excellent service, from a company dedicated to looking after its customers, you can purchase a Salamander stove with real confidence.
Integrated Quality & Environmental Policy Ref: Salamander ethics
A company that specializes in the design and manufacture of high quality stoves; we are dedicated to providing products of enduring design and of the highest quality.
Collectively we take seriously our commitments to our customers and other stakeholders with regard to the quality and reliability we offer and also our commitment to being a socially
responsible organisation with respect to our actions on the environment. As a result we have established an integrated management system that focuses on both quality and environmental management and applies, as a catalyst the international standards ISO 9001 for quality and ISO 14001 to address environmental controls.
This policy identifies the intent of the business in realising the integrated management system and is supported by arrangements that will -
• Ensure compliance with legal and other requirements we subscribe to
• Identify objectives relevant to both quality and environmental management
• Determine controls that will prevent the significant impacts of our activities resulting in pollution.
Stoves provide a warm and welcoming focal point in addition to carbon neutral heating.
With over 12 years experience dealing in a wide range of antique, modern and contemporary stoves we have carefully selected an elite range of predominantly cast iron, well engineered, efficient stoves that we believe will give you trouble free burning for years to come.
Every stove in the range has an excellent airwash system which ensures the glass stays clean as well as secondary combustion for greater efficiency.
We are a Company that is dedicated to providing personal, attentive service in the supply, installation and now manufacture of high quality woodburning and multi fuel stoves
In addition , we are able to supply a wide range of flue components and offer a free flue system design service to accompany every stove we sell. Each stove comes complete with full instructions and a manufacturer’s 5 year warranty.
Please contact us for more information or advice about your individual requirements and we will do our very best to help.
In our quest for the highest quality we source our raw materials from only the very best companies. We aim to build strong relationships with our suppliers so that we can be confident in their quality, to maintain our high standards. We unashamedly buy British wherever possible. . For us, and for our customers, we look for quality above cost. After all, the purchase of a Salamander stove is an excellent long-term investment and will be the focus of your home for many years to come, long after the memory of what you paid for it has gone.
Our Commitment to Service
As a privately owned, family company service is of utmost importance to us. We strive to ensure that all our customers receive the information and service they deserve.
We have a dedicated customer support team who are able to answer your questions both before you purchase your Salamander stove and after it is installed. In addition to the office based team we have qualified technical sales managers covering all parts of the UK and Ireland. This means that help is always available whether at the design stage or later on.
It has long been our aim that not one of our customers will go cold, for the want of a spare part, any longer than is absolutely necessary. All spares are normally dispatched within 48 hours and we offer a next day delivery service if required to ensure that in the rare event of a problem, your Salamander stove is back in action. We are proud of our service and our customers agree.
Our Environmental Policy
we operate a policy of caring for the environment in all aspects of the business; from the products we design, to the way we package them, to the way we transport them, to the way we deal with disposal of waste products, to the vehicles we use, to our choice of raw materials and, as we have already said, from where we choose to buy them. These are just some of the ways we choose to make what we do as environmentally friendly as possible. At the heart of the design of the products that we make, is the attempt to achieve high efficiencies, so that they will consume less of the earth’s resources in heating your home. An example of this is our woodburning stoves that use one of the few fuels that are renewable within our own lifespan, thus conserving other fuels that are diminishing over the years.
For our full Quality and Environmental policy please click here.
We hope this gives you a sense of who we are as a company, the rest of the web site will tell you about our products and how to contact us. Our aim is that by combining high quality products together with excellent service, from a company dedicated to looking after its customers, you can purchase a Salamander stove with real confidence.
Integrated Quality & Environmental Policy Ref: Salamander ethics
A company that specializes in the design and manufacture of high quality stoves; we are dedicated to providing products of enduring design and of the highest quality.
Collectively we take seriously our commitments to our customers and other stakeholders with regard to the quality and reliability we offer and also our commitment to being a socially
responsible organisation with respect to our actions on the environment. As a result we have established an integrated management system that focuses on both quality and environmental management and applies, as a catalyst the international standards ISO 9001 for quality and ISO 14001 to address environmental controls.
This policy identifies the intent of the business in realising the integrated management system and is supported by arrangements that will -
• Ensure compliance with legal and other requirements we subscribe to
• Identify objectives relevant to both quality and environmental management
• Determine controls that will prevent the significant impacts of our activities resulting in pollution.
Stoves provide a warm and welcoming focal point in addition to carbon neutral heating.
With over 12 years experience dealing in a wide range of antique, modern and contemporary stoves we have carefully selected an elite range of predominantly cast iron, well engineered, efficient stoves that we believe will give you trouble free burning for years to come.
Every stove in the range has an excellent airwash system which ensures the glass stays clean as well as secondary combustion for greater efficiency.
We are a Company that is dedicated to providing personal, attentive service in the supply, installation and now manufacture of high quality woodburning and multi fuel stoves
In addition , we are able to supply a wide range of flue components and offer a free flue system design service to accompany every stove we sell. Each stove comes complete with full instructions and a manufacturer’s 5 year warranty.
Please contact us for more information or advice about your individual requirements and we will do our very best to help.